Terms & Conditions
WEBSITE TERMS AND CONDITIONS OF SALE OF HAPPY HATS
This page tells you the terms and conditions on which we supply any of the products listed on our website www.happyhats.co.uk to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
1. INFORMATION ABOUT US
We are registered in England and Wales under company number 03792859 and with our registered office at Hill Farm, Priors Marston, Southam, Warwickshire, CV47 7RU.
2. YOUR STATUS
By placing an order through our site, you agree to all of our terms and conditions
3. EXCHANGES, RETURNS AND REFUNDS
At Happy Hats we aim to give an excellent level of customer service, we are therefore happy to receive goods back and perform exchanges or refunds. Goods for refund or exchange must be returned within 28 days. If the item is of higher value you will be required to pay the balance, and likewise if it is of lower value you will receive a credit note for the difference.
Please write clearly on the invoice the reason for return and whether you require an exchange or refund and return to:
Please note, you must take reasonable care of the Products whilst they are in your possession and, when returning products to us you must ensure that they are in the same condition they were in when you received them (i.e. they must be unworn and unwashed). If you fail to comply with this obligation we have the right to refuse an exchange or refund
Please note, we advise customers to send recorded delivery which will be sent at your own expense. The refund will be issued by the same payment method as the original order and processed within 21 days.
If you would like to exchange any of the Products that you have ordered for something else, please let us know by calling us on: 01327 263924 or 01327 261381
4. AVAILABILITY AND DELIVERY
We endeavour to post all orders within 2 working days, if you require it sooner please ring 01327 261381, please note there may be an extra postage charge for next day delivery. We send all goods by Royal Mail first class post. We will inform you of any delays to your order and propose a new delivery time.
5. PRICE, PAYMENT AND DESCRIPTIONS
We reserve the right to change our prices quoted on our website at any time. Please note that we have tried to accurately illustrate colours of our products, however computer monitor screens vary slightly.
Many products are hand-made so may vary in size and shape. Patterns and colours remain constant.
As with all shopping websites, we collect personal information from you when you shop online at Happy Hats
We use this information to make your shopping as easy as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.
The information we collect is:
Your name – so we know what to call you
Email address – so we can email you order confirmations, delivery delays, offers etc
Delivery address – to send your order
Telephone number – we’ll only call if we have a problem
Credit card details – we only ask for these when you place an order and do not hold any records
Mobile number – so we can text you with details about your orders or where we have a question
We do not share this information with any third parties
We use the latest secure server technology to ensure this information is protected to the highest standards and accept payment through Sage Pay.
7. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.