AVAILABILITY AND DELIVERY
We endeavour to post all orders within 2 working days, if you require it sooner please ring 01327 261381, please note there may be an extra postage charge for next day delivery. We send all goods by Royal Mail first class post at a cost of £3.95. Free postage for orders over £100. We will inform you of any delays to your order and propose a new delivery time.
If you require your order sooner please ring 01327 261381, please note there may be an extra postage charge for next day delivery.
EXCHANGES, RETURNS AND REFUNDS
At Happy Hats we aim to give an excellent level of customer service, we are therefore happy to receive goods back and perform exchanges or refunds. Goods for refund or exchange must be returned within 28 days. If the item is of higher value you will be required to pay the balance, and likewise if it is of lower value you will receive a credit note for the difference.
Please write clearly on the invoice the reason for return and whether you require an exchange or refund and return to:
Please note, you must take reasonable care of the Products whilst they are in your possession and, when returning products to us you must ensure that they are in the same condition they were in when you received them (i.e. they must be unworn and unwashed). If you fail to comply with this obligation we have the right to refuse an exchange or refund
Please note, we advise customers to send recorded delivery which will be sent at your own expense. The refund will be issued by the same payment method as the original order and processed within 21 days.
If you would like to exchange any of the Products that you have ordered for something else, please let us know by calling us on: 01327 263924 or 01327 261381